Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain products may be excluded from returns, such as custom or personalized items. If you are unsure about the eligibility of your item, please reach out to us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Remember to follow the return request process to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. Include your order number and photos of the damaged item. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential for resolving these issues effectively.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure that your experience with whimsycreation.com is satisfactory. Your feedback is important to us, and we strive to address any issues promptly.